SHIPPING & REFOUND
All products such as those offered on the website are delivered by ISRAEL POST and their foreign associates when shipped outside Israel. EMS service which is international and traceable..
In Israel hangngrow.com might send the orders via private delivery companies as well. Information will be disclosed before checking out and paying. We send the order as soon as possible, taking into account the desired delivery time.
Unique to hangngrow.com is that your order is packed by hand right before sending it. A big advantage is that the plants seeds bulbs and tubers are kept under the right conditions until the time of packaging.
We know exactly how the products should be packed so that they suffer as little as possible from transportation. It is of course important to open the parcel immediately upon arrival and to give the bulbs, tubers and/or plants proper care.
On the day of shipment you receive a mail with a tracking number. You can track your parcel online. Usually parcels send to an Israeli address are delivered within 24 hours. Parcels sent to foreign countries take more time.
Free shipping for registered friends and gardeners
(only for shipments with a value above € 200,00)
We shall bear the costs for shipping and handling for all shipments with a value of 200 euros or more.
For shipments below this amount we charge a fee. Such as:
Americas: 40 euros
EU and Russia 35 euros
Japan 38 euros
Australia 45 euros
Other 40 euros
The company undertakes that planters, plants, decorative plants, and other products will be of high quality and fresh. If any of the aforementioned products is not fresh (hereinafter: “The Damaged Product”), the purchaser may contact the company and let it know about it. The parties agree that the company will check the complaints and will have the permission to replace the damaged product or credit the purchaser for the consideration paid for that product (including at the shipment’s cost, if no other services were ordered by the purchaser during that transaction), at its sole discretion.